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Student Services Assessment Initiatives

"Assessment that Results in Student Achievement"


As a function of the Vice-President’s office, assessment activities are coordinated by the Student Affairs Cabinet (SAC). SAC is the representative governance group of the Student Services division at Highline comprised of the Vice-President for Student Services and their direct report employees.  SAC convenes biweekly to provide general oversight of Student Services and additionally on a monthly basis for a meeting dedicated to our assessment practices. This monthly meeting is called SAC Assessment and is led by the division chief assessment officer and expands to include Student Services staff members who coordinate division-wide data initiatives.  SAC provides the infrastructure for conducting assessment initiatives that facilitate continuous improvement in student learning and departmental effectiveness. SAC has three focus areas for assessment: institutional, divisional, and departmental.  Each focus area help shepherd the process of planning, assessment, and improvement for the entire division.


·         Departmental:  Each department has a clear foundation in an established mission, identified service populations, and stated outcomes that addressed by the department’s own annual system of assessment and improvement.  Each department develops annual outcomes, assesses these outcomes, and then institutes change in the department in response to their findings. Each department takes turns presenting their findings along with any changes in operational functions from the prior year at quarterly divisional meeting. As a part of these annual department update presentations, the website Mission, Functions, and Outcome Reports are updated.  SAC members provide review and support to the departments at each point in the process.


·         Divisional:  The divisional assessment tool is called the Assessment Dashboard.  In 2017, SAC unveiled this series of webpages to illustrate the collective healthy operations of division.  SAC spent two years of self-study and planning to determine 9 different data points that help demonstrate that our commitment to student success, support and engagement is producing desired results.  The SAC Assessment Team dedicates its November and May meetings to institutionally reflect on the Dashboard measures.  At each meeting, we take a snapshot of our dynamic and changing Dashboard measures and record our SAC members’ analysis in our Dashboard Archive.  When looked at over time, the Dashboard Archive shows change and continuous improvement as a result of our assessment initiatives.


·         Institutional: SAC ensures that divisional assessment efforts are aligned with the Highline College Mission and Core Themes. Student Services sends two members of our SAC Assessment team to participate in the on-going campus wide Accreditation Steering Committee; these representatives monitor Student Services contributions to the accreditation process and mission fulfillment initiatives of the college.

Through this system of assessment and improvement, Student Services has been able to use data findings to make changes to offerings and improve service for students.


JB and friends in ATF meeting

The eleven participating Highline departments that serve students are:

Center for Leadership & Service
Counseling Center
Financial Aid and Student Employment
High School Programs
Multicultural Affairs/Intercultural Center
TRiO Student Support & Retention Services
Veterans Services
Women's Programs/Work First Services